{"id":231449,"date":"2023-12-10T21:10:38","date_gmt":"2023-12-10T21:10:38","guid":{"rendered":"https:\/\/tuktukmadridtour.com\/faq\/"},"modified":"2026-04-05T18:22:46","modified_gmt":"2026-04-05T18:22:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/tuktukmadridtour.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Frequently Asked Questions about Tuk-Tuks&#8221; subhead=&#8221;Answers and Details for Your Travel Experience&#8221; text_orientation=&#8221;right&#8221; button_one_text=&#8221;See tours&#8221; button_one_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjcwIn19@&#8221; background_overlay_color=&#8221;rgba(0,0,0,0.3)&#8221; content_max_width=&#8221;720px&#8221; 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quote_letter_spacing__hover=&#8221;0px&#8221; quote_letter_spacing__hover_enabled=&#8221;0px&#8221; quote_line_height__hover=&#8221;1em&#8221; quote_line_height__hover_enabled=&#8221;1em&#8221; quote_text_shadow_style__hover=&#8221;none&#8221; quote_text_shadow_style__hover_enabled=&#8221;none&#8221; quote_text_shadow_color__hover=&#8221;rgba(0,0,0,0.4)&#8221; quote_text_shadow_color__hover_enabled=&#8221;rgba(0,0,0,0.4)&#8221; background_layout__hover=&#8221;light&#8221; background_layout__hover_enabled=&#8221;light&#8221;]<\/p>\n<h3>Frequently Asked Questions<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Oswald||||||||&#8221; header_2_text_color=&#8221;#1e1e1e&#8221; header_2_font_size=&#8221;55px&#8221; header_2_line_height=&#8221;1.3em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; 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filter_hue_rotate=&#8221;25deg&#8221; filter_saturate=&#8221;120%&#8221; filter_brightness=&#8221;200%&#8221; filter_sepia=&#8221;50%&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_delay=&#8221;200ms&#8221; animation_intensity_slide=&#8221;10%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_accordion open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#141414&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Oswald||||||||&#8221; toggle_font_size=&#8221;22px&#8221; toggle_line_height=&#8221;1.4em&#8221; body_font=&#8221;Open Sans||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.8em&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;top&#8221; animation_delay=&#8221;300ms&#8221; animation_intensity_zoom=&#8221;10%&#8221; hover_enabled=&#8221;0&#8243; toggle_font_size_tablet=&#8221;18px&#8221; toggle_font_size_phone=&#8221;16px&#8221; toggle_font_size_last_edited=&#8221;on|desktop&#8221; toggle_line_height_tablet=&#8221;1.6em&#8221; toggle_line_height_phone=&#8221;&#8221; toggle_line_height_last_edited=&#8221;on|desktop&#8221; body_font_size_tablet=&#8221;15px&#8221; body_font_size_phone=&#8221;14px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(20,20,20,0.3)&#8221; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{%22gcid-9452e02f-d11f-42fc-a9f8-16803f93b5d0%22:%91%93,%22gcid-3f47e762-ddb9-4bcc-9a88-eb1cda6175db%22:%91%93}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Reservations with less than 24 Hours&#8221; open=&#8221;off&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;Open Sans||||||||&#8221; body_link_text_color=&#8221;#edbb5f&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\">If booking less than 24 hours in advance, please call <a href=\"tel:+34%20623%2006%2012%2090\">+34 623 06 12 90<\/a> to confirm availability.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the minimum age?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The minimum age is two years old.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How many people can fit in a tuk tuk?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Maximum of four people, adults or children.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How is the price set?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The cost is determined per vehicle, as it is a private tour. Before proceeding with the payment, choose the number of tuk-tuks you wish to reserve: <\/p>\n<ul>\n<li>For groups of up to four people: 1 tuk tuk.<\/li>\n<li>Groups of 5 to 8 people: 2 tuk tuks.<\/li>\n<li>Groups of 9 to 12 people: 3 tuk tuks.<\/li>\n<li>Groups of 13 to 16 people: 4 tuk tuks.<\/li>\n<li>Groups of more than 16 people should give one week&#8217;s notice.<\/li>\n<\/ul>\n<p>Always select the number of tuk tuks, not the number of people!<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Are pets allowed?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>We are sorry, but for security reasons pets are not allowed.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do tuk-tuks have a trunk?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>It can be adapted but sizes must be verified.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Are tuk tuks electric?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Yes, they are 100% electric, sustainable and silent.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What languages are the tours offered in?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Spanish and English.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do the tours run on rainy and\/or windy days?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Of course! As long as weather conditions do not pose a risk to your safety or that of the driver-guide. Our tuk-tuks have transparent side layers and blankets to protect them from rain and cold.  <\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What should I bring on the tour?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>We recommend you dress comfortably and appropriately for the weather, carry a bottle of water and have a phone or camera to capture special moments.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the collection point?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>C\/Mayor 50, Madrid<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How will I recognize my tuk-tuk?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Don&#8217;t worry, we will find you. We will be waiting for you at the agreed departure point. Otherwise, please contact us by phone or WhatsApp at +34 623 06 12 90.  <\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do I need to print a receipt to present on the day of the tour?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>It is not necessary. You only need to show the identification document used to make the reservation and Name. <\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What happens in case of delay?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>In case of delays, the duration of the activity will be adjusted according to the time lost, which may imply modifications to the planned route. If the delay exceeds 15 minutes, the activity will be considered cancelled, with no right to reimbursement. <\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I make any changes to my reservation?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"react-scroll-to-bottom--css-qddjs-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-qddjs-1n7m0yu\">\n<div class=\"flex flex-col pb-9 text-sm\">\n<div class=\"w-full text-token-text-primary\" data-testid=\"conversation-turn-371\">\n<div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\">\n<div class=\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion\">\n<div class=\"relative flex w-full flex-col lg:w-[calc(100%-115px)] agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div data-message-author-role=\"assistant\" data-message-id=\"5b4b84f0-f1c4-40a0-8f88-1c957dd6219b\" class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\">\n<div class=\"markdown prose w-full break-words dark:prose-invert dark\">\n<p>Yes, changes to your reservation can be made through the tour confirmation email, by phone or WhatsApp (+34 623 06 12 90), as long as they are made at least 24 hours prior to the start of the tour.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-full pt-2 md:pt-0 dark:border-white\/20 md:border-transparent md:dark:border-transparent md:w-[calc(100%-.5rem)]\">\n<form class=\"stretch mx-2 flex flex-row gap-3 last:mb-2 md:mx-4 md:last:mb-6 lg:mx-auto lg:max-w-2xl xl:max-w-3xl\">\n<div class=\"relative flex h-full flex-1 items-stretch md:flex-col\">\n<div class=\"flex w-full items-center\"><\/div>\n<\/div>\n<\/form>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How to cancel the reservation and request a refund?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li><span>We value your flexibility and understand that plans can change. <\/span><\/li>\n<li><span>Cancela hasta 48 horas antes para un reembolso* completo. (Menos los gastos de gesti\u00f3n de la web). <\/span><\/li>\n<li><span>Cancel up to 24 hours in advance for a 75% refund* (minus web handling fees). <\/span><\/li>\n<li><span>Cancel up to 12 hours in advance for a 50% refund* (minus web handling fees). <\/span><span><\/span><\/li>\n<li><span>Cancellations made within the last 12 hours are non-refundable*.<\/span><\/li>\n<li><span>We offer the option to reschedule your tour according to availability. (5 hours prior notice).<\/span><\/li>\n<li><span> We appreciate your advance notice to adjust our reservations.<\/span><\/li>\n<li><span> If the tour is cancelled due to weather conditions, a full refund will be given. <\/span><\/li>\n<li><span>We understand unforeseen situations and evaluate each case individually. <\/span><\/li>\n<li><span>Contact us for any questions regarding cancellation.<\/span><\/li>\n<\/ul>\n<p>*Management fees are non-refundable (7% of the total).<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are management fees?&#8221; icon_color=&#8221;#edbb5f&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>The administrative costs correspond to the amount charged for the management and issuance of tickets, and are NOT included in the original price.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsF.A.QIf booking less than 24 hours in advance, please call +34 623 06 12 90 to confirm availability.The minimum age is two years old.Maximum of four people, adults or children.The cost is determined per vehicle, as it is a private tour. Before proceeding with the payment, choose the number of tuk-tuks you wish [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-231449","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Tuk Tuk Madrid: What You Need To Know<\/title>\n<meta name=\"description\" content=\"Find answers to the most common questions about our tuk tuk tours. 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